Contact Us
We're here to help. Whether you have a question about features, billing, your account, or just want to share feedback — we read every message.
Quick Help
For most questions, the fastest answer is in our help pages:
Email Us
We're a small team, so email is our primary support channel. Expected response times:
- Free users: within 72 hours
- Premium users: within 24 hours
- Ultra users: within 4 hours (business hours)
| For | |
|---|---|
| General questions and feedback | hello@pathvio.in |
| Customer support and account issues | support@pathvio.in |
| Billing and refunds | refunds@pathvio.in |
| Privacy, data requests, or grievances | privacy@pathvio.in |
| Legal and Terms | legal@pathvio.in |
| Partnerships and press | partnerships@pathvio.in |
| Security disclosures | security@pathvio.in |
Business Hours
Monday to Friday, 10:00 AM to 7:00 PM IST. We respond to urgent issues outside business hours where possible, but normal turnaround applies during weekends and Indian public holidays.
Mailing Address
Pathvio Bengaluru, Karnataka, India
Phone
For now, we handle all support over email so we can give every question the careful attention it deserves. If your issue genuinely needs a call, mention it in your email and we'll set one up.
Founder
You can also reach the founder directly on LinkedIn: https://linkedin.com/in/piyush-mandal-b25a5a134.
Feedback
Got a feature request, a bug to report, or an idea? Drop us a note at hello@pathvio.in. If you're a paying user, you'll also find a feedback widget inside the app — your feedback there goes straight to the founder.
Grievance Officer
For data protection grievances under the DPDP Act, 2023:
- Name: Piyush Mandal
- Email: grievance@pathvio.in
- Address: Bengaluru, Karnataka, India
- Response time: within 30 days